Shipping policy

SHIPPING POLICY

GENESI A NEW START

At GENESI, we are committed to providing a convenient, reliable, and enjoyable shopping experience.

Shipping Destinations

We currently ship to Puerto Rico and the United States. International shipping is not available at this time.

Shipping Rates & Free Shipping

GENESI offers complimentary standard shipping on select products, skincare kits, and qualifying orders that meet the minimum purchase requirements.

Free shipping eligibility depends on the products purchased, the total order value, and any applicable promotional offers.

Shipping rates and free shipping eligibility are calculated automatically at checkout according to the shipping conditions established by GENESI.

Orders that do not qualify for complimentary shipping, including certain individual product purchases, will be subject to applicable shipping charges.

All shipping charges, when applicable, will be displayed at checkout before completing the purchase.

Order Processing

Orders are prepared and processed during regular business days, excluding weekends and holidays.

Processing times may vary depending on product availability and order volume.

Customers will receive an order confirmation after completing their purchase.

Delivery Times

Delivery times depend on the shipping carrier and destination.

Estimated delivery times are not guaranteed and may be affected by weather conditions, carrier delays, holidays, or circumstances beyond our control.

We make every reasonable effort to ensure orders are processed and shipped promptly.

Tracking Information

When tracking information is available, it will be provided once the order has shipped.

Customers may use their tracking information to monitor the progress of their shipment.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at genesianewstart@yahoo.com.

We will make reasonable efforts to assist with address corrections before shipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly.

GENESI will review the situation and arrange an appropriate resolution, including a replacement or refund when applicable.

If return shipping is necessary because of a confirmed error or defective product, GENESI will cover the applicable return shipping costs.

Return Shipping

GENESI accepts eligible returns within 30 days of delivery in accordance with our Return and Refund Policy.

Customers are responsible for arranging and paying return shipping costs when returning products due to a change of mind or personal preference.

This also applies to orders that originally qualified for complimentary shipping.

Returned products must meet the eligibility requirements stated in our Return and Refund Policy.

Original shipping costs incurred by GENESI for complimentary shipping are not charged back to customers for standard eligible returns.

For shipping questions or assistance with your order, please contact us:

GENESI A NEW START

Email: genesianewstart@yahoo.com

Phone: 787-872-0730

Isabela, Puerto Rico, United States

Thank you for choosing GENESI. We appreciate your trust and look forward to being part of your skincare journey.